Due to various reasons (including, without limitation, different jewelry collections in USA, Asia, Europe and for our Travel Retail business, different taxes, different price structure, local legal requirements, logistic reasons) BeRoyal does not have an international exchange or refund policy. As a result, we are thus unable to exchange, substitute or refund products purchased abroad.
In some cases (will be checked upon request), BeRoyal might offer a limited warranty covering material or manufacturing defects for our genuine products. The warranty covers only damage that in the opinion of BeRoyal or the manufacturer jewelry makers, is not caused by accident or inappropriate use, modification, normal wear & tear, trying to repair, negligence or by not following our product care advice.
In any case that you feel the product you purchased from us is not as you expected, please contact us and we will do our best to solve the issue.